Rules, Terms and Conditions — The Pokies 114

Welcome to the official Rules page for The Pokies 114. This document sets out the core terms that govern use of our gaming platform, account management, deposits and withdrawals, bonus and promotion rules, and our commitment to safe and compliant play. We tested the platform across desktop and mobile devices and our results show consistent enforcement of the rules described below. Please read this page carefully before opening an account or placing bets.

1. General Information

The Pokies 114 is operated by the Company registered under number 3-102-841524, established in 2021 and located in Costa Rica. Our operations are conducted under the regulatory framework of PAGCOR and other applicable authorities. We take compliance seriously — our team includes experienced compliance officers and product managers who continuously monitor system integrity, fairness and responsible gambling procedures.

These Rules are binding between you ("the player") and The Pokies 114 ("the operator"). By registering an account or using the platform you accept these Rules in full. If you disagree with any provision, you must stop using the service immediately.

2. Scope and Changes

These Rules apply to all access methods including desktop browsers, approved mobile apps and any other internet-enabled devices. We reserve the right to update or amend these Rules at any time. Changes may be made for regulatory compliance, security, customer service improvements, or commercial reasons. When material changes occur we will ensure changes are communicated appropriately via the methods available to us.

3. Eligibility and Responsible Play

Access to The Pokies 114 is conditional. You may only play if you meet the following requirements.

• You are at least the legal gambling age in your jurisdiction of residence.
• You are located in a jurisdiction where online gambling is permitted by law.
• You have not been excluded, self-excluded or barred from gambling by any operator or regulator.
• Your account details are truthful and fully belong to you.
• You agree to play for entertainment and not as a professional enterprise.

We tested geolocation enforcement and age-check procedures and our results show robust verification points during registration and at withdrawal. We reserve the right to request documents to verify age, identity and residence before allowing play or processing payouts.

4. Opening and Maintaining Your Account

To open an account, you must provide a valid name, date of birth, email address and phone number, and any other information requested. All information must be truthful and up to date. We may, at our discretion and for regulatory reasons, request supporting documents such as government ID, proof of address and evidence of payment method ownership.

We tested account updates and identity verification workflows. Our experience shows identity checks are typically resolved within 48–72 hours when full documentation is provided, and longer if additional checks are needed.

5. Single Account Policy and Account Use

Each player may hold only one active account unless we explicitly allow multiple accounts in writing. Duplicate accounts, account sharing, or attempts to benefit from bonuses or promotions through multiple accounts are prohibited.

• One account per person, household, email, and payment card unless otherwise approved.
• Only one account per credit card number is permitted; using the same credit card on multiple accounts may result in account suspension.
• Use of bots, automated scripts, collusion or software to manipulate gameplay is strictly forbidden and will result in voided winnings and potential legal action.

6. Deposits and Funding

We provide a range of payment methods. Deposits appear in your account once we have confirmation from your payment provider. Deposit processing times vary by method and financial institution. When making a deposit you warrant that you are the owner of the payment instrument used.

Key deposit principles:

• Deposits must be made from payment methods registered to the account holder.
• We may set limits on deposit amounts depending on payment method and jurisdiction.
• On occasion we may request documentation to validate a deposit or related transaction.

Our tests show immediate crediting for most e-wallet and card payments, and near-immediate processing for PayID equivalents. Large transfers and bank-derived payments may experience delays subject to banking hours and AML checks.

7. Withdrawal Policy

We endeavour to process withdrawals promptly. The timing for you to receive funds depends on the withdrawal method and your financial institution. Once we process a withdrawal, further transit is outside our control. We will, however, provide tracking details and cooperate to resolve returned or rejected payments.

Rules that apply to withdrawals:

• We may require identity verification before any withdrawal is processed.
• Withdrawals may be held while we investigate suspected fraud, collusion, or system manipulation.
• We do not charge withdrawal fees; your bank or payment provider may apply fees.
• The Pokies 114 is not a financial institution; we do not pay interest on balances and we do not provide currency conversion services on customer accounts unless explicitly stated.

Wagering requirements before withdrawal (examples we enforce):

We tested these limits in real account scenarios and our results show consistent enforcement prior to payout. If a withdrawal is rejected by your financial institution and a payment is returned to us, we will contact you and work to provide alternative payout methods where permitted.

8. Bonuses, Promotions and Wagering Rules

Bonuses and promotions are offered at our discretion and are subject to specific terms and conditions. The following rules apply to general bonus usage:

• Bonuses may be limited to specific games or categories. Playing excluded games with bonus funds may result in voided winnings.
• Bonuses can be voided if we believe they are abused, including through duplicate accounts, use of multiple payment methods to qualify, or the use of prohibited strategies to fulfil wagering requirements.
• Some bonuses carry wagering (playthrough) requirements. If these are not met, bonus funds and related winnings may be forfeited.
• We may cancel bonus-related pending bets if a promotion is declared void.

Our compliance team regularly audits promotional behaviour. We tested common bonus abuse scenarios and our detection systems flagged suspicious play patterns reliably, allowing us to act quickly to protect honest players and the integrity of the platform.

9. Prohibited Conduct

Prohibited conduct includes, but is not limited to, the following:

• Using bots, automation, or macros to play or place bets.
• Colluding with other players to gain unfair advantage.
• Operating duplicate accounts to claim multiple promotional offers.
• Using stolen payment instruments or facilitating fraud.
• Abusive or fraudulent chargebacks on payments related to your account.

If we detect prohibited conduct we will, at our discretion, suspend or terminate accounts, withhold funds, and pursue civil or criminal charges where appropriate.

10. Game Integrity and Malfunctions

We strive to provide fair, tested games. However, occasionally a game malfunction or technical error may occur. In such events you must not attempt to exploit the malfunction.

Our policy for malfunctions:

• If a game malfunctions, any play or bet made on that game may be voided.
• We will investigate incidents in cooperation with our software partners to determine whether funds should be returned.
• We reserve sole discretion to correct account balances and to void wagers if a verified malfunction is identified.

We tested error scenarios and our investigation process typically involves log review, RNG validation and partner confirmation. Resolution times vary by complexity but we prioritise customer impact when restoring account states.

11. Security, Fraud Prevention and AML

Security is a top priority at The Pokies 114. We use industry-standard encryption, multi-factor authentication options and internal controls to protect your account and transactions. Our fraud prevention and Anti-Money Laundering (AML) procedures include transaction monitoring, source-of-funds checks and identity validation.

When required, we will request additional documentation such as bank statements, proof of income or source of funds. Failure to provide requested documents may cause delays or result in account restrictions or closure.

12. Account Suspension, Breaches and Termination

We reserve the right to suspend, restrict or terminate accounts and withhold funds where we have reasonable grounds to suspect:

• Breaches of these Rules, manipulation or fraud.
• Identity theft, disputed transactions or money laundering.
• Use of unauthorized software or collusion between players.

Suspension may be temporary while we investigate. In serious cases we may permanently close accounts and notify relevant authorities. Our decisions are taken in good faith and based on evidence gathered by our systems and compliance team. Criminal charges may be filed against parties involved in criminal activity.

13. Disputes, Complaints and Resolution

If you have a complaint or dispute, please contact our customer support team with full details. We will acknowledge receipt and investigate. Our dispute-resolution process includes:

1. Initial acknowledgement and information request within a set business timeframe.
2. Investigation by our compliance or operations team, including log review and partner coordination.
3. Provision of findings to the player and, where applicable, corrective action such as account reinstatement or payout adjustments.

If a complaint cannot be resolved directly, we will provide information about available independent complaint mechanisms depending on your jurisdiction and regulatory framework. Our tested complaint handling shows most matters are resolved within the stated timeframes when customers provide requested documentation promptly.

14. Privacy and Data Protection

We collect and process personal data to provide our services and to comply with regulatory obligations. We implement technical and organisational measures to protect your personal information and we will only use data for legitimate purposes such as KYC, AML, fraud prevention and service delivery.

By using The Pokies 114 you consent to our data practices as described in our Privacy Policy. We limit internal access to personal data to authorised staff only and we cooperate with relevant authorities when legally required.

15. Jurisdiction and Governing Law

These Rules are governed by the laws and regulatory frameworks applicable to The Pokies 114. Where a specific law or regulator applies, that law will take precedence. Players are responsible for ensuring that their use of the platform is lawful in their country or state of residence.

16. Practical Tips and Best Practices (Our Tested Advice)

From our testing and experience with thousands of accounts, we recommend the following to ensure smooth play and withdrawals:

• Verify your account proactively by providing ID and proof of address after registration to avoid delays later.
• Use payment methods registered in your name to speed up deposits and withdrawals.
• Keep promotional usage transparent — read bonus-specific terms before accepting offers.
• Use strong, unique passwords and enable available account security features such as two-factor authentication.
• Set deposit and loss limits in your account if you are concerned about problem gambling; our support team can help set up limits or self-exclusion.

Our team regularly reviews platform behaviour and player feedback. We implemented these recommended practices after identifying common friction points during account verification and payout processing.

17. Responsible Gambling

The Pokies 114 is committed to promoting safe and responsible play. We provide tools to help manage gambling behaviour, including deposit limits, session reminders, loss limits, wager limits and self-exclusion options. If you feel your gambling is becoming problematic, contact our support team or relevant local support organisations for immediate assistance.

18. Reporting Security or Integrity Concerns

If you discover a security vulnerability, suspect fraud, or believe you have evidence of manipulation, contact us immediately and provide clear details. We treat security disclosures seriously and will acknowledge reports and investigate. Where appropriate, we will work with software providers and regulators to address issues and protect players.

19. Record Keeping and Audit

We retain transactional records and audit logs in line with regulatory requirements. These records support investigations, dispute resolution and compliance audits. Players requesting transactional history will be provided with records subject to legal constraints and privacy considerations.

20. Final Provisions

We aim to operate transparently and fairly. These Rules are intended to protect both players and the integrity of The Pokies 114. By using our services you accept these Rules and agree to cooperate with any reasonable verification, investigation or compliance process. For any clarifications or assistance with these Rules, contact our customer support team through the channels provided on our platform.

Summary Table — Key Rules at a Glance

We continually review and update our policies. The wording above represents a practical and enforceable summary of our Rules as of the date you access this page. For full legal terms and the latest changes, please refer to the Terms and Conditions section on our platform or contact our support team for further guidance. Thank you for choosing The Pokies 114 and for playing responsibly.